FAQs for Alumnae/i using

Log in to Connect@Hollins.
What’s inside Connect@Hollins?
How do I log in?
I’m having problems logging in.
How do I update my information?
How do I find a classmate in the online directory?

Error message you are receiving:
"The page cannot be displayed either due to technical difficulties from the website, or you need to adjust your browser settings.”
Possible solutions:

• PC users: Internet Explorer version 6.x is recommended. Go to this site to download:
  http://www.microsoft.com/windows/ie/ie6/downloads/default.mspx 
• Macintosh OS9 users: Netscape version 7.0.2 is recommended. Download it here: http://browser.netscape.com/ns8/download/archive70x.jsp#702English
• Macintosh OSX (minimum 10.3) users: Apple Safari 1.2 is recommended. Download it here: http://www.apple.com/support/downloads/safari.html
• If you are using AOL: Connect@Hollins will not work if you’re using the AOL browser. Close it, and open up a new instance of Internet Explorer.
• If you have disabled “pop-ups” on your computer: Anti-pop-ups applications installed on your computer may interfere with Connect@Hollins.
• Try to log in using a different computer – it may sound like a long shot, but sometimes it works!
• The information in Connect@Hollins is live from our database. If our database goes down, Connect@Hollins is also down. This happens rarely, but it could be the reason for your problem. Please come back and try again later.
• Our Web server may be temporarily down. Again, this is rare. Please check back at another time.
  
  

  Error message you are receiving:
  "Invalid user ID or PIN.”

  Possible solutions:

  • Enter numbers only for your ID and PIN. Do not enter dashes or hyphens. Include the leading zeroes if you have them in your ID and PIN.
  • You may be locked out for attempting to log in too many times and failing. Contact us at alumnae@hollins.edu or (800) Tinker1 for assistance.
  • If you have “NUM LOCK” off on your keyboard: You need to have “NUM LOCK” on so that you can type in your ID and PIN. The “NUM LOCK” key is above your keypad and should have a light that indicates it is on.
  • We may have different numbers set up for your ID and PIN, other than Social Security Number and birth date. Please contact us at alumnae@hollins.edu or (800) Tinker1 to confirm.
  • We may have your birth date or Social Security Number incorrect in our records. Please contact us at alumnae@hollins.edu or (800) Tinker1 to confirm.
    
    

  Error:
  A blank page or no page comes up at all when you click on the link for Connect@Hollins.
  
  Possible solution:
  

  • Windows Critical Updates: You may need to install the latest “critical updates” for Windows. Go to this site to download the updates your computer needs (it will detect which updates your computer needs): http://v4.windowsupdate.microsoft.com/en/default.asp
  • You may also want to install the “recommended updates” as well.
    
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