Support Services and Training

The purpose of the Help Desk is to give the campus community--students, faculty, and staff--one number to call for computer needs. Help with supported computer software or network problems is available from the Help Desk and Computer Resource Center assistants during weekdays and at designated times on weekends. Hardware problems for student owned computers should be directed to the manufacturer if the computer is under warranty or to a 3rd party computer repair service if it is not.

Trained student assistants will be attending the help desk, along with a second level of support provided by members of the Computing Services staff. A call-tracking system is in place that helps determine recurring problems with hardware or software, training needs, upgrade needs, etc. We will make every effort possible to quickly resolve every request placed through the Help Desk. Please help us make this a success; call the Help Desk instead of individuals in Computing Services when you need help.

The Banner Support Line offers support for users of the administrative Banner system.  

Computer Help Desk Phone Numbers and Hours: Off Campus -- Dial 362-6538 On Campus -- Dial 7777
While classes are in session:
Monday through Friday	8:30 a.m. - midnight
Friday	8:30 a.m. - 4:30 p.m.
Sunday	3:30 p.m. - midnight
While classes are not in session:
Monday through Friday	8:30 a.m. - 4:30 p.m.
Banner Support Line: 362-6320
Monday through Friday	8:30 - 4:30 p.m.

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Supported Applications:

The Hollins network is the ISP (Internet service provider) for the university. Software for AOL and some other ISPs may not be compatible with the university network and may cause connection problems requiring re-installation of network/client software.

The following platforms and applications are supported through the Help Desk:

PC Versions

Windows XP Professional (home version not compatible)

Microsoft Office XP

• Word 2002 and 2003
• Excel 2002 and 2003
• PowerPoint 2002 and 2003
• Access 2002 and 2003
• Outlook 2002 and 2003

Internet Explorer

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Seminars:

Computer Services periodically offers seminars on supported software applications.  Announcements are made via the Grapevine.

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Documentation:

One of the services provided by Computing Services is comprehensive on-line documentation. Clear and concise instructions for use of applications is available through the intranet.